Reference

How We Run Things at db333

These terms set out the rules that apply when you open an account and use our services — covering how deposits and withdrawals work, what we expect from you, and what you can expect from us.

Account eligibilityPayment termsTouch 'n Go eWallet · Boost · GrabPayYour rights & responsibilitiesGoverning rules
db333 How We Run Things at db333
HOW WE HANDLE DATA

Your Account, Your Data, Our Obligations

Data We Hold

We keep the information you gave us when registering — name, contact details, and payment wallet IDs. We do not sell this data to third parties or use it outside account operations.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account is protected with password authentication and OTP verification on login and withdrawal requests. If you suspect unauthorised access, contact us immediately via live chat.

Data Requests & Changes

You can request a copy of the data we hold, ask for corrections, or request deletion by contacting support. We aim to respond to all such requests within a reasonable timeframe under applicable local law.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat icon on any page. Our support team handles terms and account queries directly — no need to send an email first for most questions.

Email Support

Write to our support address for anything that needs a paper trail — account disputes, withdrawal holds, or formal term clarification requests.

Account Help Centre

Check the Help section inside your account dashboard. It covers the most common terms questions around payments, account limits, and access rules.

Questions About Our Terms

These terms apply to anyone who opens an account with db333 and uses our services, where access is permitted under local law in Malaysia.

Yes. We update these terms when our services change. The current version is always on this page. Continued use of your account after a change means you accept the updated terms.

If a Touch 'n Go eWallet deposit does not reflect in your account, contact live chat with your wallet transaction reference. We'll check against our payment records and resolve it.

Withdrawals can be held if your account verification is incomplete or if the transaction triggers a routine review. We'll notify you and aim to resolve holds as quickly as possible.

Contact our support team via live chat or email to request account closure. Outstanding balances must be settled first, and any pending withdrawal will be processed before closure completes.

These terms are governed by the laws of the jurisdiction where your access is permitted. Players in Malaysia are subject to applicable local law in their region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.