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What Applies When You Use db333

Everything on db333 operates under the terms set out on this page — covering account use, data handling, payment conduct, and the rules that apply when you access our lobby.

Account TermsPrivacy & DataCookie PolicyPayment ConductAccess Eligibility
db333 What Applies When You Use db333
REACH OUR TEAM

Contact Us About Legal Queries

If you have a question about your rights, want to request a copy of your account data, or need to report a legal concern, our support team handles these directly. We aim to respond to data and account queries within one business day.

Team online

Live Chat

Open the chat icon from any page on db333. Our team handles account, data, and policy questions directly through live chat during operating hours.

Email Support

Send your legal or data query to our support address listed in the account help section. Include your registered email so we can locate your account quickly.

Account Help Centre

Log in and head to Account Settings for self-service options including data access requests, communication preferences, and account closure.

HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

We keep your personal data only for as long as your account is active or as required by law. You can request a copy of the data we hold, ask us to correct it, or request deletion when no legal obligation requires us to retain it.

Data Retention

Account data is retained while your account is open and for a legally required period after closure. We do not keep data beyond what is needed for transaction records and regulatory compliance.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment preferences, such as your chosen wallet. You can adjust cookie settings in your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered contact. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Your Rights

You may request access, correction, or deletion of your personal data at any time by contacting support. We will confirm receipt and respond within the timeframe required under applicable law.

Common Questions About Our Terms

Straightforward answers to what our terms actually mean for your account and your data.

These terms apply to anyone who opens an account on db333. Access depends on local law and is available to you where local law in Malaysia permits it.

Log in, go to Account Settings, and submit a data access request. Alternatively, contact support via live chat or email with your registered account details and we will process it promptly.

Yes. You can request deletion of your account data by contacting our support team. We will remove what we are not legally required to retain and confirm once the deletion is done.

We log the transaction amount, timestamp, and your account reference. Your wallet credentials and PIN are handled entirely by Touch 'n Go eWallet or GrabPay — they never pass through our servers.

We publish any update on this page with a clear notice. Continuing to use your db333 account after a change is posted means you accept the revised terms. We will not apply changes retroactively to completed transactions.

Go to Account Settings and follow the account closure steps. Any pending balance must be withdrawn first. Once closed, we retain only the data required by law and remove everything else.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.